Outbound calls
Phone satisfaction surveys, carried through to the end
A score, a comment, a point to fix: the agent asks your questions to every customer and gives you the answers call by call.
The sample call is shown on the French page: the agent takes calls in French today.
The problem, plainly
Questionnaires sent by email get few replies, often from the most satisfied or the most unhappy customers. Calling each one gives more nuanced answers, but nobody has the time.
The agent calls the list of your recent customers, asks short questions, follows up when an answer is vague and offers a human callback if something is wrong.
What the agent uses during the call
- Call campaign
- The list of customers to survey, called within the authorised hours. French landlines and mobiles only.
- Questions and scores
- Your questions, asked in order, with a follow-up when the answer is unclear.
- Message taking
- A customer who asks for a callback is flagged to the team.
- Polite end of call
- The agent wraps up, says goodbye and hangs up. If someone asks not to be called again, it confirms and the number joins your opt-out list.
Getting set up
Everything is done from the dashboard, with no installation and no equipment.
- 1
Choose the “Satisfaction survey” template
Write three to five short questions, including a numerical score.
- 2
Import the customer list
For example the week's visits or purchases.
- 3
Launch the campaign
Calls go out on weekdays, within the authorised hours.
- 4
Read the answers
Summary, analysis and transcript for each call in the dashboard.
Frequently asked questions
How long does a survey call last?
It depends on the number of questions. With three to five short questions the call stays brief; the actual length of each call appears in the dashboard.
Can we call individual customers?
Yes, within the authorised hours. A survey must not be used to sell: if the call becomes commercial, the canvassing rules apply.
Where are the results?
Each call has its recording, its transcript and a summary with the answers in the dashboard.
Which plan do I need?
Outbound call campaigns are included in the Pro and Business plans.
Other uses with outbound calls
Try the “Satisfaction survey” agent
Create the agent from this template and test it for free with 30 call credits. For this use case, the Pro plan (€149 excl. VAT per month) is a good starting point.