Inbound calls
An AI receptionist that answers every call
The agent greets your callers, understands why they are calling, answers what it knows and hands over when it should.
The sample call is shown on the French page: the agent takes calls in French today.
The problem, plainly
When you are in a meeting, on a job site or serving at the counter, the phone rings out. Many callers do not leave a message on voicemail: they call back later, or they call someone else.
A person on reception is not always affordable, and an outsourced answering desk quickly gets expensive. The AI phone answering service takes the first level: it picks up, asks the reason for the call, answers simple questions and only disturbs you for what deserves it.
What the agent uses during the call
- Answers from your information
- Opening hours, address, services, people to reach: the agent answers with what you have written for it, and nothing else.
- Message taking
- Name, number and reason are noted and filed with the recording and the transcript of the call.
- Call transfer
- When the caller asks, or when the subject requires it, the call goes through to the number you chose, landline or mobile.
- Polite end of call
- The agent wraps up, says goodbye and hangs up. If someone asks not to be called again, it confirms and the number joins your opt-out list.
Getting set up
Everything is done from the dashboard, with no installation and no equipment.
- 1
Choose the “Phone answering” template
Enter the company name, your hours, your services and the number to transfer to.
- 2
Have the agent call you
It calls your mobile: ask the questions your customers ask, then correct its instructions.
- 3
Connect it to a line
Book a number in CallGPT, or forward the calls of your current number to it.
- 4
Review the first calls
Transcripts and summaries show what is missing from its information. You complete it, it improves.
Frequently asked questions
Do my callers know they are talking to an AI?
Yes. The agent introduces itself as your company's AI assistant in its first sentence and never claims to be human.
Can I keep my current phone number?
Yes. Forward the calls of your line to the agent's number from your carrier's customer area. You can also book a new number in CallGPT with a paid plan. Bookable numbers are French landlines, and the agent answers in French.
What does the agent do if it does not know the answer?
It says so, without making anything up. It offers to take a message, or to transfer the call if you have switched transfer on.
Does transfer work to a mobile phone?
Yes. The call is transferred to the number you enter in the agent's settings, whether it is a landline or a mobile.
Other uses with inbound calls
Try the “Phone answering” agent
Create the agent from this template and test it for free with 30 call credits. For this use case, the Starter plan (€49 excl. VAT per month) is a good starting point.