Inbound calls
Phone appointment booking, without picking up yourself
The agent reads your availability, offers slots and books during the call. You find the appointment in your calendar.
The sample call is shown on the French page: the agent takes calls in French today.
The problem, plainly
An appointment made by phone often means two or three minutes during which you drop what you were doing: a patient, a customer, a job. And in the evening or at weekends, calls go to voicemail.
The appointment booking agent answers at any time, asks the right questions, offers only free slots and writes the appointment into the calendar you already use.
What the agent uses during the call
- Calendar
- Google Agenda or Calendly connected in a few clicks, or CallGPT's built-in calendar with your days, hours and appointment length.
- Message taking
- For a request outside the brief, the agent takes a message instead of improvising.
- Polite end of call
- The agent wraps up, says goodbye and hangs up. If someone asks not to be called again, it confirms and the number joins your opt-out list.
Getting set up
Everything is done from the dashboard, with no installation and no equipment.
- 1
Choose the “Appointment booking” template
Enter your appointment types, their length and the information to ask the caller for.
- 2
Connect your calendar
Google Agenda or Calendly from the dashboard, or the built-in calendar if you do not have one.
- 3
Test a booking
Have the agent call your mobile and check that the appointment shows up in the right place.
- 4
Give it a number
A number booked in CallGPT, or forwarding from your current line.
Frequently asked questions
Which calendars are supported?
Google Agenda and Calendly, which you connect from the dashboard. With no calendar connected, the agent uses CallGPT's built-in calendar, set to your opening days and hours.
Can the agent book a slot that is already taken?
It only offers slots that are free at the time of the call, and checks availability again just before booking.
What if I use Calendly?
Calendly requires an email address for every booking: the agent asks the caller for it before booking.
Can an appointment be booked for right now?
No. The agent does not offer a slot within two hours of the call, to give you time to get organised.
Other uses with inbound calls
Try the “Appointment booking” agent
Create the agent from this template and test it for free with 30 call credits. For this use case, the Starter plan (€49 excl. VAT per month) is a good starting point.