Outbound calls
Confirm tomorrow's appointments without spending the evening on the phone
The agent calls the list of upcoming appointments, gets a confirmation or offers a new slot, and leaves you a result for each customer.
The sample call is shown on the French page: the agent takes calls in French today.
The problem, plainly
A missed appointment is a lost slot that nobody could fill. Calling every customer the day before reduces the problem, but takes time few teams have.
The reminder agent makes these calls for you, during opening hours, and handles the most common case itself: the person can no longer come and wants another date.
What the agent uses during the call
- Reminder campaign
- A list of numbers to call, with the number of attempts when nobody answers. French landlines and mobiles only.
- Calendar
- To offer and book a new slot when the customer cannot come.
- Message taking
- A particular request is noted for the team.
- Polite end of call
- The agent wraps up, says goodbye and hangs up. If someone asks not to be called again, it confirms and the number joins your opt-out list.
Getting set up
Everything is done from the dashboard, with no installation and no equipment.
- 1
Choose the “Reminder and confirmation” template
Say how the agent presents the appointment and what it offers if the person cannot make it.
- 2
Connect your calendar
Google Agenda or Calendly, so the new slots are real.
- 3
Import tomorrow's list
Create a campaign with the numbers to call back.
- 4
Check the results
Confirmed, rescheduled, unreachable: each contact has a status and a transcript.
Frequently asked questions
Is the old appointment deleted automatically?
The agent books the new slot and flags it in the call summary. Check in your calendar that the old appointment has been freed.
At what time are the reminders made?
Campaigns call Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m., excluding public holidays. You can narrow these windows.
Which plan should I choose?
Outbound call campaigns are available from the Pro plan.
What if the customer does not answer?
The contact is called again according to the number of attempts you set for the campaign.
Other uses with outbound calls
Try the “Appointment reminders” agent
Create the agent from this template and test it for free with 30 call credits. For this use case, the Pro plan (€149 excl. VAT per month) is a good starting point.