Outbound calls
AI telephone prospecting, within the law
You import a list, the agent calls, presents your offer in a few sentences and books an appointment with interested people.
The sample call is shown on the French page: the agent takes calls in French today.
The problem, plainly
Prospecting by phone wears teams out: many unanswered calls, refusals, and little time left for the conversations that matter. Many companies end up not calling at all.
The agent handles the first calls of a campaign, within the authorised hours, and only passes on to your salespeople the appointments and the people who ask to speak to someone.
What the agent uses during the call
- Outbound campaigns
- Import a list of numbers; invalid numbers, duplicates and numbers on the opt-out list are removed on import. Only French landlines and mobiles can be called.
- Legal calling hours
- Monday to Friday, 10 a.m. to 1 p.m. and 2 p.m. to 8 p.m., excluding public holidays. You can narrow these windows, not widen them.
- Appointment booking and qualification
- The agent asks your questions and books a slot in the team's calendar.
- Call transfer
- A person who wants to speak to a salesperson is transferred to the number you chose.
- Polite end of call
- The agent wraps up, says goodbye and hangs up. If someone asks not to be called again, it confirms and the number joins your opt-out list.
What the law says, and what CallGPT applies
Telephone canvassing of consumers is strictly regulated in France. Here are the main rules, and what the product does to help you comply with them.
- Hours
- Decree no. 2022-1313 of 13 October 2022 limits canvassing of consumers to weekdays, from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m., excluding public holidays. CallGPT campaigns only call within these windows.
- Frequency
- The same decree forbids contacting a consumer more than four times in thirty days. Set the number of attempts of each campaign accordingly.
- Bloctel
- Unless a contract is in progress, a consumer registered on the Bloctel opt-out list must not be canvassed. Have your B2C files checked before importing them: CallGPT does not consult Bloctel on your behalf.
- AI disclosure
- The agent says in its very first sentence that it is an AI assistant and which company it is calling for. It never pretends to be human.
- Opt-out
- When a person asks not to be called again, the agent confirms and hangs up. Their number is added to your opt-out list and is never called again by your campaigns.
The framework is changing: the law of 30 June 2025 against fraud in public aid provides for telephone canvassing of consumers to require their prior consent. Check the rules in force before any B2C campaign. You remain responsible for the compliance of your campaigns; this summary is not legal advice.
Getting set up
Everything is done from the dashboard, with no installation and no equipment.
- 1
Choose the “Outbound prospecting” template
Describe your offer, the target and what you offer to interested people.
- 2
Prepare a compliant list
For consumers, check your databases before importing (Bloctel, consent, ongoing contractual relationship).
- 3
Create the campaign
Import the numbers, choose the number of attempts and, if needed, narrow the calling hours.
- 4
Launch and listen
Results per contact, recordings and transcripts arrive as the calls go out.
Frequently asked questions
Which plan do I need to run a campaign?
Outbound call campaigns are included in the Pro plan (€149 excl. VAT per month) and the Business plan (€399 excl. VAT per month).
Can we call on Saturdays or in the evening?
No. Campaigns only call Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m., excluding public holidays. You can narrow these windows, never widen them.
What happens when the agent reaches voicemail?
It hangs up and the call is classed as “Voicemail” in the campaign results.
Does CallGPT check Bloctel?
No. CallGPT removes the numbers on your own opt-out list, but cleaning your consumer files against Bloctel remains your responsibility.
Who is responsible for the compliance of the calls?
You, as the company launching the campaign. CallGPT provides the safeguards: hours, opt-out list and AI disclosure.
Other uses with outbound calls
Try the “Outbound prospecting” agent
Create the agent from this template and test it for free with 30 call credits. For this use case, the Pro plan (€149 excl. VAT per month) is a good starting point.